Acceptable Use Policy

Last updated: August 31, 2026

Vibesies maintains and supports websites and web apps on our clients’ behalf, and often holds the keys to their systems while doing it. That trust runs both ways. This policy describes what we will not maintain, support, or help operate. It is incorporated into the Service Agreement; violations are grounds for suspension or termination.

Systems and content we will not take on

We will not maintain, support, or operate a website or product that hosts, sells, or consists of:

• Child sexual abuse material — which we are required by law to report
• Content that incites violence, harassment, or terrorism
• Phishing pages, fake login portals, or credential harvesting
• Malware, ransomware, exploit kits, or other malicious software for distribution
• Pirated content, counterfeit goods, or fraud of any kind
• Deceptive schemes aimed at the site’s own users

If an evaluation reveals any of the above, we decline the client. If it appears after we have taken a system on, we terminate under the Service Agreement and, where the law requires, report it.

Things we will not do, even if asked

• Send unsolicited bulk email, or build campaigns to bought, scraped, or rented lists. Marketing email we help operate must go to people with a genuine relationship to your business, carry a working unsubscribe, and honor removals promptly.
• Attack, scan, probe, or brute-force systems that are not yours. (Authorized security testing of your own systems, with written confirmation, is fine.)
• Operate cryptocurrency miners, botnets, spam infrastructure, open relays, or automated abuse of third-party platforms.
• Help evade the law, a court order, or a platform ban.
• Misrepresent who we are to your users. The Support Desk answers under your brand, but if a user sincerely asks whether they are talking to an automated assistant, it does not lie.

The Support Desk

• Your written policies (billing, refunds, tone) must be lawful and honest toward your users; we will not apply a policy designed to deceive or unfairly trap them.
• Support request volume is metered per your plan tier. Automated or artificial inflation of requests — by you or by systems acting for you — is a violation.

Your side of the trust

• Give us access honestly: the systems named in your Scope Schedule must be yours to hand over.
• Keep your own accounts (hosting, domain, payments) lawful and in good standing.
• Don’t ask us to hide material problems from your users, your payment processor, or the authorities.

Enforcement

Small matters get a conversation first — that is nearly always enough. Serious or unlawful matters get immediate suspension, and where required, a report to the appropriate authority. Termination and hand-back follow the Service Agreement: your property remains your property, and we hand it over cleanly even when we part on bad terms.

Questions about whether your product fits? Ask before you buy — honest answers are free.