Coverage

What’s covered, item by item.

The honest version, before you pay us anything. Your own Scope Schedule makes this exact for your systems — this page is the standard it starts from.

Included in the Care Plan

  • Uptime monitoring and response when your site goes down.
  • Security patching of the server and its software, on schedule.
  • Routine updates to the software your site runs on (the small, safe kind).
  • Backups that run automatically — and get test-restored, so they’re real.
  • Mission-critical fixes to your existing software: broken checkout, dead forms, error pages, crashed services — prioritized ahead of everything.
  • Everyday changes: wording, prices, photos, a new page from an existing design, settings.
  • Minor improvements: small features and polish on what already exists — roughly, anything we can complete in a couple of hours.
  • Small system-administration scripts where they serve the care: performance tuning, monitoring, disk housekeeping, log rotation.
  • Plain-English email support, answered by a person within one business day.

Quoted separately, as projects

  • New tools, features, or products — building something that doesn’t exist yet.
  • Major software updates: operating-system upgrades, framework or platform version jumps, and the migrations they drag along.
  • Redesigns and rebrands — new look, new structure, new everything.
  • New third-party integrations: connecting services your system doesn’t use today.
  • Bulk content work: large-scale data entry, copywriting, catalog loading.
  • Recovering from someone else’s changes — if a third party modifies the system outside our care, putting it right is quoted work.

Every one of these is available — as a written flat quote, approved by you before any work starts. That’s how the site you’re reading treats its own clients’ builds, too.

Costs that stay yours

We keep these honest and visible rather than hiding them in our price:

  • Your hosting bill (your own AWS or other server, in your name — as it should be).
  • Your domain names and their renewals.
  • AI usage costs inside your product, if it has AI features — billed per use by the provider.
  • Software licenses and payment-processing fees (Stripe’s cut is Stripe’s).

The Scope Schedule: why coverage is never a debate

Lists like the ones above are where most maintenance contracts start arguments, because every system is different. So we don’t stop at a list. Your $299 evaluation ends in a Scope Schedule: a short written document naming your covered systems and stating what these categories mean on your setup, specifically. And when a request still manages to sit near the line, the rule is simple: we tell you which side it’s on before any work starts — covered under the plan, or quoted in writing. You will never learn the answer from an invoice.

Sounds fair?

It reads this way because it’s meant to be kept.

Choose your plan