What’s covered, capability by capability.

Included in the plan

• Customer support desk: a phone number and a support address under your brand. Routine questions answered at once; policy-bounded actions within limits you set; anything needing your judgment brought to you as a card.
• Your website and servers: registered systems monitored around the clock, security patches applied, backups that run and get test-restored, broken things fixed, and small changes made on request.
• Books and financial admin: connected accounts, categorisation that learns your rules, gaps spotted, and only the genuine questions brought to you.
• Documents and filings: working documents organised, a compliance register, and the next filing surfaced before it is due.
• Office and follow-through: projects, research, calendars, communications prepared, and open loops carried forward.
• Business briefing: the right picture for each member, on schedule.
• Customers and revenue: records, opportunities, quotes, invoices, payments, and follow-up in one thread. With your approval it can email, text, or call a customer.
• Members and permissions: roles, a ledger of everything your Chief does, and capability switches you control.
• Small builds: forms, reports, pages, scripts, and fixes your Chief can complete itself within the permissions you grant.
• Apps and channels: iPhone, Android, and Mac apps, plus email and phone.
• The server: a dedicated, isolated machine we provision, patch, monitor, and back up, with 25 GB of storage included.
• A person: a monthly review, plain-English support answered within one business day, and a human behind every escalation.

Quoted separately, as projects

• Human engineering beyond about two hours a month — the fair-use line for hands-on work by our engineers.
• Large new features or products that your Chief cannot complete itself.
• Major upgrades and migrations: operating-system jumps, platform moves, and the work they drag along.
• Redesigns and rebrands — new look, new structure, new everything.
• Bulk content work: large-scale data entry, copywriting, catalogue loading.
• Recovering from someone else’s changes — if a third party modifies a registered system outside our care, putting it right is quoted work.

Every one of these is available — as a written flat quote, approved by you before any work starts. When a request sits near the line, we tell you which side it’s on first.