Support Desk

We answer your customers. Your brand, your policies, our desk.

Small products die in the inbox. The owner answers support at midnight, or doesn’t answer at all, and either way the product suffers. The Vibesies Support Desk takes that over: a support address on your own domain, answered under your brand — AI instantly where it safely can, people for everything else, and your policies applied exactly.

Available only alongside the Care Plan — we support customers of software we also maintain. Anything else would be unfair to you and to them.

BYO Claude or ChatGPT account SSH and sudo Cancel anytime

Vibesies provides
$49+/mo
Linux hosting, custom domain, SSL, backups, SES email, and the AI agents pre-installed.
You bring
~$20/mo
Your own Claude Pro or ChatGPT Plus subscription — billed by them, never marked up by us.
# the agent does the typing — you just describe what you want
$ ssh vibe@yourdomain.com
Welcome to your Vibesies container.
Debian Linux · persistent /workspace

$ claude   # or codex
What are we building today?

> Add Stripe checkout
> Set up a cron job
> Read the logs and fix the error
> Publish the site on my domain

You don’t have to write commands yourself. You describe what you want in plain English; the AI runs the shell, edits files, and deploys. SSH is there if you ever want it.

Hosted on
Amazon Web Services
Vibesies runs in its own AWS account.
Built for
Claude Code or OpenAI Codex
Both agentic CLIs are preinstalled.
Email via
Amazon SES
DKIM-signed sending with per-tier limits.
What you can build today

Concrete things people ship in their first session.

These are real prompt-to-deploy targets — you describe the goal in plain English, the agent does the work.

< 30 min

Stripe checkout page

A landing page that sells one product, takes a card, emails the buyer.

< 1 hour

Working blog with comments

Posts, RSS, an admin page, and an SQLite-backed comment form.

< 2 hours

Member area with email login

Sign-up, login, gated pages, a member dashboard, password reset.

Same day

A real SaaS prototype

Auth, billing, a working core feature, and your custom domain live.

Time figures assume you describe the feature once and review the result — not that you write the code.

Support Desk

Not a template builder. Not a temporary sandbox.

Vibesies gives your project a persistent Linux home with AI coding agents inside it. The same environment that builds the site can serve it, debug it, and grow with it.

Your brand, your domain

AI-first, human escalation

Your policies, applied exactly

Weekly digest of what users ask

How the desk works

We set up a support address on your domain and load it with real knowledge of your product — which we have, because we maintain it. Common questions get instant, accurate answers. Unusual ones get a person. Questions that need your judgment come to you with full context. Your customers see your brand throughout; we are invisible.

Money decisions stay yours, always

Refunds, cancellations, billing disputes, goodwill gestures — the desk applies the written policies you give us and never decides money on its own judgment. If your policy is generous, we are generous on your behalf; if it is firm, we are politely firm. Your till, your rules.

What a support request is, honestly counted

One conversation with one of your users about one question or issue, counted in the calendar month it begins. Follow-ups in the same conversation are the same request — we do not double-count to inflate your bill. Tiers cover up to 100 or up to 250 requests a month; we alert you as you approach the cap, and if you exceed it we keep answering on a reasonable-efforts basis while we agree the right tier with you. Your users are never abandoned mid-month.

Bring your own AI subscription

Already paying for Claude or ChatGPT? Use it here.

Vibesies does not resell AI tokens. You connect your own Claude, ChatGPT/OpenAI, Anthropic, or OpenAI account, and the coding agents run inside your hosted environment.

  • Claude Code can use your Claude subscription or Anthropic API key.
  • OpenAI Codex can use your ChatGPT subscription or OpenAI API key.
  • Usage and billing stay between you and your AI provider.
  • Your site runs in an isolated tenant container with persistent files.

What every Vibesies project includes

  • Persistent Linux workspace
  • SSH access and sudo inside the container
  • Claude Code and OpenAI Codex preinstalled
  • Custom domain support with SSL
  • SES-managed outbound email limits by tier
  • Automated backups based on plan
  • Resize path from Starter to dedicated VM
Who it is for

Built for people who want the project to keep going.

If the goal is a real site, app, tool, or business, the hosting environment matters. Vibesies gives the AI enough room to do useful work and gives you a place to keep the result.

Subscription products

Sign-ups, logins, how-do-I questions, billing enquiries — handled promptly so churn doesn’t start in the inbox.

Sites that sell

Order questions, delivery of digital goods, account problems — answered under your name, in your tone.

Membership communities

Access issues and account changes handled quietly, so your members’ experience stays smooth.

Why Vibesies

A better fit for AI-assisted building.

Need Vibesies Typical alternative
Cost From +$249/month A part-time hire from ~$1,500/month
Product knowledge We maintain the code behind the product Reads the same help page as the customer
Coverage AI answers around the clock; people follow up Office hours, holidays, sick days
Money decisions Your written policy, applied exactly Improvised under pressure
Visibility Weekly digest of what customers ask You hear about problems when they churn
How it works

From sign-up to live project.

1

Sign up

Checkout takes two minutes. Your first invoice is the one-time $299 Onboarding & Evaluation plus your first month — nothing else up front.

2

We look inside

We evaluate your website or app and the server it runs on, then write your Scope Schedule — what’s covered, in black and white. Nothing changes until you agree to it.

3

We take over the care

Monitoring, patches, verified backups, and urgent fixes ahead of everything else — month after month, without you thinking about it.

4

You email; it gets done

Everyday changes and small improvements are included. Bigger ideas get a written flat quote first — no work starts before your yes.

Pricing

One evaluation. One monthly price.

Every plan starts with a one-time $299 Onboarding & Evaluation, added to your first invoice. Cancel anytime, effective end of your billing month.

Care Plan + Support Desk 100

$448
per month
  • Everything in the Care Plan, plus:
  • We answer your customers’ support questions for you
  • Up to 100 support requests per month
  • Your brand, your support address — we’re invisible
Choose Care Plan + Support Desk 100

Care Plan + Support Desk 250

$548
per month
  • Everything in Support Desk 100, with room to grow:
  • Up to 250 support requests per month
  • Priority handling as your customer base scales
Choose Care Plan + Support Desk 250
Related reading

Keep going

Support Desk FAQ

Common questions

Where do the answers come from?
From the evaluation we did of your product, the knowledge you give us during setup, and the fact that we maintain the software itself. When your product changes, the desk’s knowledge changes with it.
Can the desk issue refunds?
It applies the written refund policy you set — nothing more, nothing less. Decisions of money are always yours; execution is ours.
What happens if a customer finds a real bug?
The best part: the desk and the maintenance team are the same people. A confirmed defect goes straight into the care plan’s fix queue — no forwarding between vendors, no "we’ll pass that along."
What if we outgrow 250 requests a month?
That is a good problem, and the Custom plan exists for it. We will see it coming in the weekly digests and propose the arrangement before you hit the wall.
Which channels are covered?
Email first — it suits small products best. Other channels can be arranged under a Custom plan.

Give your project a real place to live.

Start with a Linux container, connect Claude Code or Codex, and build on an environment that can keep growing.

Start at $49/mo

What our users say

★★★★★
"I am enjoying the vibesies concept and enivironment. Let's me interface my CODEX AI into a hosting platform where I don't need to know what is under the covers. I can quickly prototype a website in hours instead of weeks, and when it is ready, add a domain and make the site live and in production."
Owner Of McDee's Specialties

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